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Mercedes-Benz Australia has recalled a handful of GLA and GLC SUVs to fix a problem with the automated eCall feature designed to contact emergency services.
Contributor
Contributor
Mercedes-Benz Australia has recalled the 2020 GLA and GLC to fix a problem with the eCall emergency call system.
“Due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated,” Mercedes-Benz Australia says in its recall notice.
“In this case, the automatic and manual emergency call may not be available outside of the network coverage of certain providers.
“If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically.
“As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred,” it says in its recall notice.
Mercedes-Benz will contact owners of the affected vehicles and advise them to organise a software update.
MORE: Mercedes-Benz GLA news and reviews MORE: Mercedes-Benz GLC news and reviews
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Scott Collie is an automotive journalist based in Melbourne, Australia. Scott studied journalism at RMIT University and, after a lifelong obsession with everything automotive, started covering the car industry shortly afterwards. He has a passion for travel, and is an avid Melbourne Demons supporter.
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