Suzuki QLD refunding deposits for cancelled Jimny orders as stop-sale continues

Suzuki Queensland has confirmed it will offer customers the chance to cancel orders – and refund their deposits – on its most popular model, the five-door Jimny XL off-roader.

It comes after Suzuki Australia managing director Michael Pachota issued a directive to dealers to offer the option to customers, given no news on when a stop-sale issued for the Indian-made Jimny five-door last month will end. 

The reason for the stop-sale hasn’t been explained to Suzuki Australia or Suzuki Queensland, although the vehicles are able to be driven on-road, suggesting it’s not a safety issue. 

“It’s very much the same direction for our state … we just try to pick out as much information as possible from SMC [Suzuki Motor Corporation] and through India,” Jake Tobin, Suzuki Queensland marketing manager, told CarExpert.

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“We’re trying to be as open as possible, and trying to give updates where we can to work through the situation.”

Suzuki Queensland is a separate distributor of the brand and contributes around 30 per cent of Jimny sales nationally.

It operates in the Sunshine State and NSW’s Northern Rivers area, while Suzuki Australia looks after the rest of the country.

Customers will be able to cancel orders and have deposits returned upon request. 

They’re also able to keep their order despite no news on when the stop-sale will end, with no indication on when the cars will be released and delivered to buyers. 

“We’re leaving that up to the dealerships and the customers to work through what their preferred sort of course, is, depending on what the delivery status is with each specific customer – whether they’re on hold or want to take some money back, we just leave it up to them, case by case,” Mr Tobin said. 

The Jimny XL is the most popular Suzuki both nationally and in Queensland, outselling the Japanese-made three-door Jimny, which isn’t impacted by the stop-sale. “Five-door has probably been running ahead of the three-door for a year or so, [there has been] a little bit easier supply of five-door, but it has been a best seller,” Mr Tobin added.

“We’re certainly doing as much can to glean some more information. We’re just having to be patient – that’s all we can do at the moment – until we find out more information.”

While the three-door Jimny isn’t impacted by the stop-sale, it has suffered from a supply interruption of its own.

Suzuki confirmed in February 2025 that the three-door Jimny, among other models in its lineup, didn’t meet newly introduced Australian Design Rules (ADR) outlining specific technical requirements for autonomous emergency braking (AEB) systems.

That meant Suzuki couldn’t import any more vehicles beyond March 1, 2025, when ADR 98/00 came into effect. The Jimny XL was unaffected as it had a compliant AEB system.

Suzuki still has stock of vehicles imported and complied before March 1, however an updated, compliant model won’t launch until the first quarter of 2026. Between this and the XL’s stop-sale, then, Suzuki’s most popular model in Australia has suffered a one-two punch.

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